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Complaints, Compliments and Suggestions

If you have any complaints, please write or speak to Kyle Barrett or Geraldine Brooks, members of our managerial team.

Please use the following email: syheartlandsicb.managers.phoenixpractice@nhs.net

Phoenix Family Practice aims to maintain consistently high levels of health care service, but we appreciate on occasions we may fall short of that mark. In some instances making a complaint is appropriate, and we welcome feedback.

We ask any complaints are provided in writing. We will acknowledge receipt within 3 working days, investigate any issues or concerns raised and provide a response with 28 working days.

In the event you're not happy with the response we've provided, or if you would prefer not complain to the practice please use one of the services below to complain to.

Contact the Parliamentry and Health Service Ombudsman 

Telephone: 0345 015 4033

Web: www.ombudsman.org.uk/making-complaint

Post:
PHSO Citygate
Mosley Street
Manchester
M2 3HQ

Contact NHS England

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

Post:
NHS England
PO Box 16738
Redditch
B97 9PT

Contact your local health services commissioner (Integrated Care Board)

Telephone: 0300 561 0290

Email: frimleyicb.southeastcomplaints@nhs.net

Post:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY

Please see our policies page for a detailed breakdown of how we handle complaints.

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Phoenix Family Practice

Weybridge Health Centre, 22 Church Street, Weybridge, Surrey, KT13 8DW

  • 01932 504 450 / 505 230
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